Remote Support helpU - Detailed Guide

How to Use

Detailed Guide

for PC

for Android

Program download: 1. Go to the HelpU website (helpu.ai).; 2. Click the program download button.; 3. Download the installation file.

Install and run program: 1. Open the downloaded file.; 2. Proceed with the installation with the default settings.; 3. The program runs automatically when the installation is complete.

Program login: 1. Enter in the agent credentials and click “login.”; *cannot login to agent program with admin account

Create program session: 1. One customer will automatically be in queue and remote support can begin.; 2. Add and remove customers to create up to 3 customers in queue.; ①Number button: click a number button on the private page to grant access; ②Verification code: send a 6-digit verification code to grant access

Direct to customer portal page: 1. The number of buttons will reflect the number of verification made on the private portal page (as1234.net/yourID); 2. Direct customer to the appropriate page and guide them to either use the button-click method or the verification code method.

Remote support: 1. Upon connection, the remote support window will open.; 2. For more details on HelpU features and menu, refer to the user guide.; 3. Click on the x button at the top to end remote support.

Search “helpu remote” on the Play Store and install the app to start remote support from your mobile to computer.

Run the downloaded app. Enter the agent ID and password to start remote support.

Use the functions through the menu bar on the left.

02Control: Windows key : windows key enabled on customer pc; Alt + Ctrl + Del : open task manager on customer pc; Reboot and reconnect : reconnect remotely to pc after reboot; End remote control : select to end remote session

03Screen: Refresh : use refresh to fix distorted screen; Color setting : change the screen’s color setting (256, 64, 8 colors); Switch between monitors : switch between monitors if customer has dual monitors (feature to be added); View wallpaper : display customer’s wallpaper; Fit to screen : change view to fit smartphone display; Lock computer : lock to temporarily block mouse and keyboard control; Screenshot : Take a screenshot and save as an image

05Tools: Remote pc system info : check system info on customer’s pc; Remote pc process info : check processes on customer’s pc and end task; Help : help option; Favorites : hortcut to run frequently used programs

06Keyboard: View android system’s keyboard; Function key on the top right allows

07Touch mode: Touchpad mode : Control and drag the mouse like on a touchpad; Touch mode : Mouse points and follows the finger as it touches the screen